Staff manually transcribe from faxes and PDFs
Patient info, procedure codes, and billing details are re-keyed by hand from incoming faxes, scanned records, and PDF attachments.
Data entry errors delay reimbursements
Miskeyed ICD codes, wrong patient identifiers, or incorrect billing amounts cause claim denials and resubmission cycles.
Referral and record volume overwhelms intake
High volumes of incoming referral letters, prior authorizations, and medical records create backlogs that delay patient care.